Dear Tony, Thank you for your feedback. We value your opinion and want to solve your problem! Firstly, we would like to clarify that the platform has already conducted a thorough review of this case in January and determined that we are not at fault. However, to show our sincerity, we are processing a full refund for the platform, including shipping costs, as you requested. We hope this demonstrates our commitment to resolving any issues promptly and fairly. Regarding the dust issue you mentioned, we understand that receiving a product with visible dust can be disappointing. However, we would like to explain that dust is an unavoidable occurrence in factory environments, especially on light-colored products where it may be more noticeable. We have since reinforced our cleaning procedures to minimize such issues in the future. Thank you!